More and more people are going to the internet before making a decision to do business someone. We rely on others to provide valuable feedback that helps us make good service and purchasing decisions. We do our best to provide excellent customer service and equipment. If you’ve had an experience with CM Mose & Son that you would like to share we encourage you to go to the following review sites:
Sirs,You installed a generator at my place in Baldwin City in early June.We lost power last evening and I want to say that the unit performed as advertised. Started up @ 15 seconds after losing power and shut down after @ 30 seconds when power was restored. Kind of strange having electricity when everybody else on the block has zero. But I will get over that. So thank your team for doing a great jobKind of surprised today as only 1 person asked me about it.Thank you again,
Want to say thank you for your service today. Your crew was very nice and knowledgeable. They got us back in heat on this awful snowy day. Very professional and quick. Thanks again.
Steve B., Liberty, MO
Every single person I dealt with at C.M. Mose was very courteous, informative and professional. You now have a lifetime customer!
Clifford S., Overland Park, KS.
Jamiel, I just wanted to drop you a line about how much I was impressed with the crew that installed my 20 kw generator earlier this month. James and “Q” were the first to arrive, later joined by Chris and another gentleman that I believe was Brad. They were clean, polite, amiable, and knowledgeable about what they were doing. They arrived on time, and it took around 4 hours from start to finish. No hiccups through the 24 hour test, and the follow-up visit was handled just as professionally. I chose Mose and Son based on reputation, and I believe that reputation is well deserved. I hope the generator does not get called into service any time soon, but it is nice to know it will be there whenever it is needed.
Hello. This is Jim L. of St. Joseph, Mo. I experienced my first maintenance visit for my Generac generator today. It was great! Josh was the technician, and he was very kind and friendly. He is very knowledgeable and patient with all my questions about my new generator. We appreciate his service to our country as a marine. He went the extra mile by painting my rusty gas pipe behind the generator too.
Please recognize Josh for his customer service.
Jim and Karen L., St. Joseph, MO
I just wanted to express my sincere thanks to you and your crew for the professional installation of the Generac 22kw generator. Your crew came into my home, listened to my wife and I about our wants/needs, likes/dislikes, etc. They then treated our home like their own, took the care necessary to ensure they were doing the job right and the way that we expressed.
After the installation, we decided to run our 24 hour burn in test with guests present at our home over the weekend – we figured it would be a good test. We fired the 22kw up and let it run 24 hours continuously without any issues – we even ran our washer, dryer, and cooktop a few times during this test without any problems.
I do not remember all of the guys names but again, they were professional, considerate, and did excellent work – the generator performed above our expectations as well.
I will not hesitate to give CM Mose & Sons positive references should anybody ask.
Joe S., Lake Viking
My wife and I just had a new 20KW generator installed and if there is a scale from 1 to 10 we rate CM Mose and Sons an 11. The crew that performed all the work were friendly, helpful, knowledgeable and above all else extremely professional. They all did a very, very fine job and I will not hesitate to use them again if any situation arises where I need their services.
Mike and Suzie, Osawatamie, KS
I called CM Mose on a Sunday, Father’s Day after calling several other companies and being put on waiting lists for later in the week….our air conditioner went out the night before. Rob was on call and told me he was 20 minutes away and would be happy to come by. It was only 15.00 more to come out on a Sunday!!! He arrived on time, was friendly and honest. I am so glad I called, hopefully I don’t need this service again, but this company would be my “go-to” Thank you!!!!
Christina, Kansas City, MO
Rob even came out on Father’s Day!! Excellent service and try to do everything possible for the customer!!
Rob, Kansas City, MO
I’ve had CM Mose & Son out to service my air conditioner, my furnace and fix some lights in the house. Each time, the customer service has been excellent. The gentleman they send to take care of me are knowledgeable and kind. One time, a technician suggested I buy my humidifier filter online as I could save a little money. They also replaced a ceiling fan for me and gave me a longer pull they had on the truck. It was the little extra things that make all the difference for me. I will not hesitate to call CM Mose & Son when I need an HVAC service or electrical work done in the future!
Catherine K., Parkville, MO
Our AC broke in this extreme heat. CM Mose and Son had us back to cool in a very short time at a very reasonable cost. Thanks!
Cara P, Liberty, MO
5 Star job!
The tree guys did an outstanding job.
On 12.22.17 your people installed a new Generac generator. I was pleased with the job that Chris Trail. Tim S and Zack B did. They arrived at a good time, determined the location of the unit and did an excellent job of installation and instruction to me. The unit has been used once in early January and worked fine. I thank each of them. Sorry to be late with this but health problems have intervened.
You have some very good service people. Thank you.
…Without a doubt, this work has been the most pleasant we ‘ve ever experienced. Your staff was the most efficient, courteous, and pleasant individuals ever encountered. All were exceptional to deal with.
Thank you C.M. Mose. Thoroughly positive and enjoyable.
Very impressed with this company and their work. Wanted to replace my dead automatic back-up generator before the next major thunderstorm so my sump pumps, etc. would keep running if the power went out. Jamiels reply to my request for an estimate was prompt, thorough and competitive. He even lowered his quote little without me having to ask when we decided to place the generator in a location that would require less material for the installation.
Jamiel and Sean went above and beyond dealing with the City of Fairway and their new scrutiny over generator permits. The crew did a fantastic job and made sure I was happy before they cleaned up and left.
Jeremy M, Fairway, KS
I would like to thank you for your professionalism today replacing our air conditioner! I was not able to be home today but your technicians answered every question my wife had, She was very impressed. I know the importance of customer satisfaction and top to bottom you guys nailed it!
I know now who I will be using for all of our future HVAC needs.
Rob B., Liberty, MO
Thank You Jamiel for everything!
I can’t tell you how pleased I am for all of your team’s customer service!
Jake is a lovely professional and very thoughtful. He came here and explained everything so well, he enlightened my fears. Just an extremely wonderful young man. My heart is just so delightful with the service I have received from both you and Jake. I have had such charming service from all of you at Mose and just wanted to say thank you! Its so very hard this day in age to find such caring and professional people. You all are so gracious.
We were hit with severe storms Friday night. Lost power and the generator kicked it perfect. It ran for 13 hours.
It was very relaxing to know we had electricity and our sump pump kept running during the heavy rains.
This was great timing, never happened before in all the years we have lived here.
Thanks again for the great installation. They did an awesome job.
Ernie A., Edwardsville, KS
I was amazed at how every single person, from the ladies on the phone, to the initial serviceman who tried to fix the old machine, to the sales rep. and the installers, were all so friendly and polite. That’s six different people, and not one was rude or terse through our entire interaction. Every one of those people just wanted to help us get a working system during that nasty heat we had. Even more surprising, every one of them was very friendly, like we already knew each other instead of having just met for the first time. No one ever acted like I was an idiot when I didn’t know something, they simply explained it and all made sure we understood how everything worked before buying the system and after installation. We never questioned our purchase, we feel we bought only what we wanted, and never felt pressured into anything.
I have told my neighbors and friends about our great experience and have left a review on Angie’s List on 6-27 as well, in order to reach more people. I came to use C.M. Mose because of a recommendation of one neighbor, and hope to get others to switch companies as well. By the way, our new unit is working wonderfully and we are as happy as can be with everything! We are now permanent C.M. Mose & Son customers.
Cindy H. Kansas City, MO
Over the years, my late husband and I have had many contractors on our property. Many times they would fix something and tear something else up. But Daniel and Josh were BY FAR the best contractors I’ve ever had. They were thorough, well trained, and pleasant. They went out of their way to make everything perfect and the job site was clean. I wish they lived next door to me.
I got that sense of trust with them right away. The boys were simply wonderful.
You know, anyone can sell you anything, but if their customer service does not come through, it’s just not worth it.
I am so pleased with what they did with my generator that I want CM Mose & Son to install my new electrical panel and water heater!
Joyce G., St. Joe, MO
It’s a funny story actually because a large part of the city was without power, and I didn’t even know it! I was finishing up some work in the kitchen and was on my way to the grocery store. I pushed the garage door button and was leaving when I noticed many of my neighbors had their garage doors up. As I was driving to the store, I noticed the power was out along the way. I was completely oblivious because the Generac Generator that I purchased from CM Mose started up without my even noticing it.
Power was out around the city for about an hour but not for me!
Charlotte B., Kansas City, MO
We couldn’t be happier with our Generac Generator. Our experience began with a professional sales presentation and ended with a professional installation. When our power went out three weeks ago, it was like music to my ears to hear the generator kick on. It worked exactly as we had hoped it would. Such a relief to know that our sump pump would continue working!
Carolyn K., Liberty, MO
Just wanted to drop a note from the first day of installation of the generator. First thing, I am so glad I didn’t go any other direction than CM Mose on this purchase.
As far as the crew, all I have to say is WOW! This is the most courteous and professional group I’ve ever had at my house. I am so happy with the work performed today and look forward to the completion on Wednesday.
Super happy, satisfied customer!
Kris L., Liberty, MO
…I recently purchased and had installed an American Standard heating and air conditioning system in which I am very satisfied and pleased. From the initial contact with sales representative, and the management though out installation process. Being a retired trade’s person myself and understanding the challenges of coupling new systems with existing pipe and duct work. I was both very impressed by their very competent installers and confident in their end product. Everything was plumb and square with clean transition. And I have heard that you can’t make a silk purse out of a sow’s ear in my opinion they have achieved that ability. Upon their completion it was nothing less than a work of art. With respect to your equipment (American Standard) it appears to be straight forward, all the parts are there and package well with some interesting innovation. And since it’s only been a couple of days in operation the only observation that I can report on, are that my wife and I are a lot more comfortable. The truth is that I feel good about American Standard because C.M. Mose & Son are representing and selling it. In conclusion I will use and would recommend C.M. Mose & Son and American Standard to everyone in the future.
Cordially, Daniel B. -Pleasant Valley, MO
This letter is in regard to our recent experience with the CM Mose & Son Company.
My husband and I visited with representatives from three different companies. Purchasing a furnace and A/C/ is a big investment, as well as a big decision. Pat Conner did an excellent job of explaining everything on a level that we understood- even though we asked a lot of questions he answered them all and was very helpful.
All of the gentleman who installed the equipment and did the follow up calls were very professional, polite, pleasant and cleaned up everything when they were finished.
The equipment really hasn’t been tested yet, due to the weather, but we’re confident it will be fine. The best thing is that the decision to buy has been made and it’s installed. We feel good going into the winter season.
Thank you for your professional employees. We will recommend CM Mose & Son because of our good experience.
Larry and Pat L. -Liberty, MO
G.D. -Lees Summit, MO
CM Mose & Son was the most professional contractor or third party provider we have ever had at our home and we’ve had a lot.
They were on time, every time. They did what they said they would do. From the proposal to the installation, they were the most knowledgeable about their profession that we had experienced.
We originally had a generator installed by another company and the power in our home kept shutting off intermittently. We would wait 10-12 hours without power while they tried to fix it. I finally had it removed and called CM Mose.
Jamiel, Mike and Nathan brought such a level of comfort to everything they said and did. It’s not that often you spend that kind of money and enjoy it, but we certainly did!
I would highly recommend CM Mose & Son for your generator needs.
J.C. -Belton, MO
I have recently had the pleasure of dealing with C. M. Moss who installed my new home backup generator. From the in home sale to the pre-communication of the install and in particularly the install it was obvious that I was dealing with true professionals.
The salesman who came to my house was courteous, friendly, informative and definitely knowledgeable of the product and the install process.
The service supervisor who handled the install pre-communication was again polite and professional. On the day that the install was going to happen I had to go to work early and asked if they could be there early so that I could be there to go over what I thought was important and to know what exactly they were going to do. He said they would do that. I didn’t have great faith that they would get there when he said they would but the installers were there when he said they would be and again I experienced nothing but polite, friendly and professional people. The installers, Justin and Levi listened to what I said and discussed what they had to do and how they would do that with me. By the time I left for work I had no doubt that the job would be completed and look good. When I came home to see the finished install, I was pleasantly surprised that what I had was even better than promised and all the changes that happened were dearly explained and obviously the better decision. We tested the unit and they explained what I needed to know about the generator. It worked exactly as promised and I understood what I needed to know about the unit.
I had shopped for almost two years for my in home generator and could not find anyone that I was comfortable with to do the job until C. M. Moss. I would highly recommend them and encourage anyone who wants a home generator to talk to these people. I am 62 years old and this is the first time I have ever had such a positive experience from top to bottom with any company.
B. D. -Overland Park, KS
Just want to say a great big thank you!
The power at my house went out about 5:20 am and the generator started right up and ran like a champ all day long. They were able to get my power back on about 5:50 pm and it shut off to the house and did the 5 min cool down just like you said it would.
This is the best money I have ever spent.
Again a great big THANK YOU to you and the crew that put in my generator.
M.O. -Lees Summit, MO
They located a plug that had caused several lights and plugs not to work. The employees were on time and stayed at work until they found the problem. The plug that caused the problem was behind about 75 gal fish tank and they were as careful as possible to not do damage to the tank to fix the problem.
G.W. – Kansas City, MO
Bob did the work- He did an excellent job. Came on time, did his work and explained everything. Job was less expensive than quoted.
L.W. -Kansas City, MO
Service workers knew what to do. Great estimate, fast service (work done as scheduled), left job clean and neat. Used first-class equipment. I’ve used this firm in the past. Will do so in the future.
R.C.- Kearny, MO
The salesman gave us all our options in quality and price. Installers were professional in all ways – explaining the installation. Service manager answered all our questions when we had them later.
When my furnace broke, I only wanted one thing: someone to fix it. After a couple a frustrating phone calls I then called CM Mose and Son. They were friendly on the phone, professional and clean in my house, and got me running for a price that I thought was totally fair. I won’t hesitate to call them again, nor to refer them to my friends.
They are a great service. I have used their annual contract for years for my AC and Heating and they are always on time and prompt to reply.